Conditions of access
Understanding the legal jargon
Familiarise yourself with the terms used in the agreement.
The agreement
Joining you to FNB
These conditions of access govern your general use of our First National Bank website.
FNB is here to help you. Do you know that in terms of the National Credit Act No.34 of 2005, you are entitled to one Credit Report once a year, in your month of birth.
Apply here for your Credit Bureau Report
If you need additional reports
You may obtain these at any other time against payment of the Credit Bureau Fee.
Please direct any queries with regard to the Credit Bureau Report to:
Telephone: +27 (0) 11 214 6000/0861 482 482
Email: webmaster@transunionitc.co.za
Operating hours: Monday to Friday 08h00 to 17h00 and Saturdays from 08h00 to 13h00
This website is made available to you by us conditional upon your acceptance, without modification, of the terms of this agreement.
Your access to and use of this website constitutes your agreement to and acceptance of this agreement. If you do not agree with any provision contained in this agreement, please do not use this website.
No term or provision contained in this agreement is to be interpreted or construed so as to exclude any rights granted by Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 to any natural person who enters or intends entering into an electronic transaction with us on this website.
We reserve the right, in our sole discretion, to amend (including without limitation, by the addition of new terms and conditions) this agreement at any time and from time to time without notice to you.
Any such amendments shall come into effect immediately and automatically. You agree to review this agreement whenever you visit the website for any such amendments.
For your convenience, this website may contain links to other websites belonging to or operated by third parties ('third-party websites'). By making the hyperlinks available we are not endorsing third party websites, their content, products or services they offer or the owners of these third party websites.
It is your responsibility to ensure that you obtain all information relevant to making a decision and that you read the privacy and security policy on such third party websites. We have no control over such third party websites and will not be liable for any loss or damage you suffer, whether directly or indirectly, as a result of your use of third party websites.
You agree that where you access third party websites, you do so entirely at your own risk.
The various products and services ('services') we offer on different parts of this website or through associated websites may be subject to additional terms and conditions or their own agreements called 'service terms' and your use of those services will also be subject to the service terms governing those relevant services.
In the event of conflict between this agreement and the service terms, the provisions of the service terms will prevail to the extent of such conflict.
You might have to apply to become a registered user of such services, which application may be accepted or rejected at our sole discretion.
Your acquisition of and/or use of services offered on this website may be subject to fees and charges described in this website (which fees and charges are incorporated into this agreement) based on the type of transactions you perform. You hereby authorise us to charge such fees and charges to you by way of your chosen bank account.
You can find details of these fees and charges as follows:
Call the Telephone Banking helpdesk on 087 575 9404
Application for products and services via this website
Any application submitted for products and services via this website does not constitute any guarantee that what is being applied for will be granted.
An auto-response to your application shall not be construed as formal approval of your application. It is only once you are expressly notified of approval by us that you will have been approved for the particular product or service for which you applied.
We provide various kinds of information and tools ('information') on the website about us, our products and services, First National Bank, FirstRand Bank Limited, its subsidiaries, the economy and the financial markets including local and international business news, share prices and interest rates. This information is only meant to serve as a guideline and you should not place any reliance thereon without verifying the information. You acknowledge that any reliance upon any such information shall be at your sole risk.
As this information changes regularly, you accept that the information is only an estimate or projection and in some cases a snapshot of constantly changing information or values. All share prices, interest rates, news, market information or data on the website are delayed unless otherwise stated. We may rely on other parties to provide information to us via live information feeds, which we publish on the website.
We have no control over this information and cannot warrant that it is accurate, appropriate or correct. In addition, live information feeds are delayed and you will need to select the 'refresh' or similar page update function on your Internet browser to ensure that the information you are viewing is the most current available on the website.
Unless expressly stated otherwise, none of the information on the website must be treated as:
We are committed to keeping your personal or private information confidential and secure. Please read our Privacy Notice , the terms of which are incorporated into this agreement and the information in our Security Centre.
The content on this website, including all registered and unregistered trade marks, constitutes our intellectual property rights or intellectual property of third parties which are licensed to, used and/or held (whether or not currently) by us. You may not copy, reproduce, display or use any intellectual property in any manner whatsoever without our prior written permission and nothing contained on this website should be construed as granting any licence or right of use of any intellectual property. This website is Copyright © 2008, FirstRand Bank Limited. All rights reserved.
You may not establish a hyperlink, frame, meta-tag or similar reference, whether electronically or otherwise ('linking') to this website or any other subsidiary pages without our prior written consent, which consent is at our sole discretion. You may apply to establish such a link by submitting your request to info@fnb.co.za. In the event that you have not heard from us within 5 (five) working days, please consider your request as having been rejected.
Use of the website means that we do not have personal interaction with you. Unless you notify us prior to us giving effect to an instruction submitted by you on the website, you authorise us and acknowledge that we shall rely on and perform all instructions that appear to originate from you.
Unless you have entered into a specific online service agreement with us (such as Internet Banking), you are not entitled to send instructions to us by email or via the website. Subject to the aforementioned, your instructions to us sent via the website will be subject to the same turn-around times, if any, that apply to instructions received otherwise than through the website. You will not hold us liable if you execute the same instruction more than once and neither instruction will be reversible.
An instruction, application form or message is deemed to be received by us only once we have confirmed we have received it, or responded thereto, whichever is the earlier. If we fail to confirm receipt of your instruction, application form or message, do not re-send it before contacting your personal banker, branch or the call centre. The initial instruction, application or message may still be processed and re-sending it may lead to a duplication of the transaction for which we will not be held liable.
You should only use the most up-to-date Internet browser to access the website and our online services, provided that where we specify hardware or software requirements on the website, only such specified hardware of software may be used. See our site settings requirements for more information. Your failure to do this may result in a security risk to you and/or cause some or all of the functionality of the website or online service not to operate properly or at all.
Software, if any, made available for download on or via the website may be governed by licence conditions that establish a legal relationship with the licensor. You are solely responsible for identifying and familiarising yourself with and agreeing such terms and conditions which will govern your relationship with such third party licensor.
You agree that we shall not be responsible or liable for any damage, damages or loss caused or alleged to be caused by or in connection with your interaction, correspondence or business dealings with such third party licensor and further, you indemnify us against any breach by you of these licence conditions. We give no warranty and make no representation, whether expressly or implied, as to the quality or fitness for purpose of such software. You acknowledge that such third party is not our agent.
While we have taken care to ensure that the content on this website is accurate, this website and the services accessible on or via this website are provided 'as is' and your use of and reliance on the information on this website and the online services is entirely at your own risk.
We do not represent or warrant that the website, any tools (such as calculators), software, advice, opinion, statement, information, content or online services will be error-free or will meet any particular criteria of accuracy, completeness, reliability, performance or quality. You acknowledge that any reliance upon any such tools, software, advice, opinion, statement or information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of this website. To the fullest extent permissible by law, we expressly disclaim all (express and implied) warranties, including, without limitation, warranties of merchantability, title, and fitness for a particular purpose, non-infringement, compatibility, security and accuracy. While we take all reasonable precautions to prevent this, we do not warrant that the website or any software available for download via the website is free of viruses or destructive code.
We and our officers, directors, employees, servants, affiliates, shareholders, agents, consultants or employees (in whose favour this constitutes a stipulation for the benefit of another) shall not be liable for and you hereby indemnify us and our officers, directors, employees, servants, affiliates, shareholders, agents, consultants or employees (in whose favour this constitutes a stipulation for the benefit of another) against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind whatsoever or howsoever caused (whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable) arising out of your use of this website or the online services or the information contained on this website or your inability to use this website or the online services.
Without derogating from the generality of the above, we will not be liable for:
We subscribe to the Code of Banking Practice (COBP) which will apply to our relationship with our customers who fall within the ambit of the Code. Read more about the COBP.
If you wish to lodge a complaint, please notify us in writing of this by completing our feedback form.
We will provide you with a reference number as soon as possible after we receive your feedback form.
We will send you an acknowledgement within 3 business days of receipt of your complaint to the contact details you have provided. We will let you know what the status of the investigation of your complaint is within 14 business days and we will give you an estimated time limit for the complaint to be finalised by us.
If we cannot resolve your complaint within a reasonable time you are free to lodge a formal complaint at the office of the Banking Ombudsman, provided that your complaint falls within the jurisdiction of the Banking Ombudsman. For more information on how this process works, please visit: www.obssa.co.za
You may be entitled to certain information in terms of the Code of Banking Practice and legislation such as the Electronic Communications and Transactions Act 25 of 2002 and the Financial Advisory Intermediary Services Act 37 of 2002. Because different information applies to different products and services we cannot place all of this information in the same place. This information will be provided to you in different places throughout the website.
We may, without notice, modify, suspend or discontinue the website; impose limits or conditions on the right to certain online services, features or functions; or restrict your access to parts of, or all of the services on the website.
This website may be unavailable from time to time due to routine maintenance or emergency repairs or because of the unavailability of any electricity, telecommunication system or networks. For the duration of such unavailability you must use our other available banking channels.
A certificate signed by us or the administrator responsible for the website or part of the website, will constitute prima facie proof of the operation or functionality of any online service or part thereof and the contents of any information displayed on the website on a given date; the date of publication and content of the current version and all previous versions of this agreement, our privacy and security policy or the relevant service terms which govern an online service.
You expressly give your consent for us to monitor your internet and e-mail traffic on our website. You acknowledge that we monitor internet and e-mail traffic on the website primarily to ensure that users and consumers are not acting illegally, unlawfully or in breach of this agreement and:
This website is hosted, controlled and operated from the Republic of South Africa. This agreement and our Privacy and Security Policies are governed and must be construed and interpreted in accordance with the laws of the Republic of South Africa. You consent to the jurisdiction of the South African courts for any dispute which may arise out of or in connection with this agreement.
All legal notices relating to products must be delivered as provided for in the product agreements. Where such address is not specified, such notices must be sent to our Registered Office. We may send you legal notices to any of the addresses you have specified on any of your application/registration forms with us or at the address you actually work or live.
In using the website you represent and warrant that you are of full legal age, are emancipated or have your guardian's consent and assistance and have the required legal capacity to enter into and be bound by this agreement or any other product agreement regarding your use of the website
Clause headings in this agreement are provided for convenience and ease of reference only and will not be used to interpret, modify or amplify the terms of the conditions.
Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours shall be used.
The 'cooling-off' rights, as set out in section 44 of the Electronic Communications and Transactions Act 2002, do not apply to any financial services or transactions conducted by way of Internet banking. No indulgence, extension of time, waiver or relaxation of any of the provisions or terms of this agreement which we may show, grant or allow you or failure or delay by us to exercise any of our rights will operate as an estoppel against us or constitute a waiver of any such right. We shall not thereby be prejudiced or stopped from exercising any of our rights against you which may have arisen in the past or which might arise in the future. If any of these terms, conditions or provisions are held to be illegal, invalid, unlawful or unenforceable, the term, condition or provision will be ineffective to the extent of such prohibition or unenforceability and shall be treated as if it were not written and deleted from this agreement without invalidating the remaining terms, conditions and provisions of this agreement.
Acceptance of terms of this agreement
We may amend this agreement from time to time
Different services offered via this website
Nature and purpose of the information on the website
Using content from our website
Instructions that appear to have been sent by you
Sending and processing your instructions
Disputes which cannot be resolved
Information required to be disclosed by law
Modification, suspension or termination
Conditions of access
Familiarise yourself with the terms used in the agreement.
The agreement
These conditions of access govern your general use of our First National Bank website.
