Example of how remote access works
Remote access software is becoming a very popular way for fraudsters to gain access to your banking profile. These are sophisticated software programs that enable fraudsters to remotely take control of your PC over the internet.
How remote access is used to defraud a customer
Protect yourself
- If someone calls you, claiming to be from FNB, and offers to help you install software on your PC to protect you, or asks you to call the bank to release a payment, please end the phone call immediately and contact the FNB fraud contact centre.
- FNB will NEVER ask you to share your One-Time PIN (OTP) to reverse pending transactions or to block your banking profile.
- NEVER disclose sensitive information, such as your username, password, card and PIN details to anyone - not even a bank official.
Remember:
Report fraud on the Banking App, or phone
087 575 9444
Report phishing emails to
phishing@fnb.co.za
Regards
FNB Digital Banking
